FAQs

Is it safe to use the Afterpay method of payment?

Afterpay enables money to be transferred from the buyer to the seller worldwide (so everyone can own their very own 2wel Poncho). Afterpay is also a very safe way of payment over the internet as the recipient will receive the payment without being able to see your credit card or bank account number.

Oh no! I received my 2NZ product and it is not perfect! Can I return it?

If your 2NZ product is faulty or not the size or colour you desire you may return it, however it must NOT have been worn and must have the hangtags still attached. Faulty stock will be refunded or replaced. Returns due to colour or size, will be replaced with the requested changes, but a refund will not be issued.

When can I expect my purchase to arrive?

We use Post Haste Couriers with track and trace within New Zealand and NZ Post for international service, which allows us to give you the best shipping prices.

Shipping within NZ is free if you spend over $100.00! Please allow 3-7 working days for delivery. For international orders please allow 4 – 10 working days worldwide. Delivery is not available to rural addresses so please arrange an alternative address if this is the case.

Please note To Wel ONLINE STORE has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

How should I wash my Poncho towel?

Your 2wel Poncho can be machine washed in cold water.  The poncho colours will not run, keeping your poncho looking brand new after every wash!





 

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